Terms & Conditions

Effective Date: April 22, 2025
Last Updated: April 22, 2025

Welcome to MangoMoj! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from www.mangomoj.com (the “Site”), you agree to abide by these Terms. Please read them carefully before placing an order.

1. Use of the Website

By using our website, you agree that:

  • You are at least 18 years old or are using the site under adult supervision.
  • You will provide accurate, up-to-date, and complete information when ordering or registering.
  • You will not misuse the site or violate applicable laws during your use.

2. Product Information

  • MangoMoj sells fresh, seasonal mangoes sourced directly from farms.
  • We make every effort to display accurate product details including weight, variety, and ripeness stage.
  • As mangoes are natural and perishable products, variations in size, sweetness, color, or ripening may occur.
  • Images on the website are for reference only. Actual appearance may vary.

3. Order Acceptance & Cancellation

  • An order is considered confirmed only after payment is successfully processed and a confirmation is sent via email or SMS.
  • We reserve the right to cancel or refuse any order due to product unavailability, payment issues, or inaccurate information.
  • If we cancel an order from our end, you will receive a full refund within 5–7 working days.

4. Pricing & Payment

  • All prices listed are in INR and inclusive of applicable taxes unless stated otherwise.
  • Prices may vary based on seasonality, availability, and mango variety.
  • Payments must be made in full at checkout via our secure payment gateways (Razorpay, UPI, Credit/Debit Card, Net Banking, etc.)
  • We do not store your payment information — it is processed securely by third-party providers.

5. Shipping & Delivery

  • Orders are typically dispatched within 1–2 working days of harvest.
  • Delivery usually takes 2–5 days depending on location.
  • Exact timelines may vary due to weather, courier delays, or unforeseen events.
  • Delivery is complete once the order is marked as delivered to the address provided.

Please refer to our Shipping & Return Policy for more details.

6. Returns, Replacements & Refunds

Due to the perishable nature of mangoes, we do not offer returns.

You may request a refund or replacement in case of:

  • Damaged or spoiled mangoes
  • Incorrect item or quantity received
  • Non-delivery within reasonable time

You must report issues within 24 hours of delivery with supporting photos.
See our Refund Policy for full details.

7. Intellectual Property

  • All content on the MangoMoj website — including images, text, logos, and designs — is the exclusive property of MangoMoj and is protected by copyright laws.
  • You may not copy, distribute, or use any content without our written permission.

8. Limitation of Liability

  • MangoMoj is not liable for:
    • Allergic reactions or health issues not disclosed at the time of order
    • Delivery delays due to natural calamities, courier issues, or wrong address
    • Dissatisfaction due to natural taste variation

In any case, our total liability shall not exceed the value of the order placed.

9. User Conduct

  • You agree not to misuse the website, leave abusive comments, or attempt to disrupt our services.
  • We reserve the right to restrict access, suspend accounts, or take legal action for violations.

10. Changes to These Terms

MangoMoj reserves the right to modify these Terms at any time. Updated versions will be posted here with a revised date. Continued use of the website after changes constitutes your agreement to the updated Terms.

11. Contact Us

For any queries or concerns related to these Terms & Conditions:

Email: support@mangomoj.com