Refund Policy

Effective Date: April 22, 2025
Last Updated: April 22, 2025

At MangoMoj, we aim to bring you the freshest, most delicious mangoes — straight from trusted farms to your doorstep. While we don’t offer traditional returns due to the perishable nature of mangoes, we do offer a fair and transparent refund policy to ensure your complete satisfaction.

Eligibility for Refund

You may be eligible for a full or partial refund under the following conditions:

1. Damaged or Spoiled Products

  • If your mangoes arrive in visibly damaged or spoiled condition.
  • Includes signs of fermentation, rot, or physical squashing due to poor handling.

2. Wrong Product Delivered

  • You received a different variety, size, or quantity than what you ordered.

3. Order Not Delivered

  • If your order is marked delivered by the courier but you did not receive it.
  • If your package is lost in transit and cannot be traced within a reasonable timeframe.

4. Delayed Delivery

  • If the mangoes are delivered beyond 7 days of dispatch and arrive spoiled or unusable as a result of the delay.

Refund Request Timeline

To request a refund:

  • You must notify us within 24 hours of receiving your order.
  • Submit your request via email or WhatsApp along with:
    • Clear photographs or a video showing the issue
    • Order ID and contact details

We reserve the right to reject claims submitted after 24 hours or with insufficient documentation.

Refund Method & Timeframe

  • Once your claim is reviewed and approved:
    • Refunds are issued to your original payment method (credit card, UPI, wallet, etc.)
    • Processing may take 5–7 working days depending on your bank or payment provider.

You will be notified via email or SMS once your refund has been initiated.

Non-Refundable Situations

We do not offer refunds in the following cases:

  • Taste Preferences: Mangoes are seasonal fruits and may vary in sweetness or flavor.
  • Minor Skin Marks or Size Differences: These are natural variations and not defects.
  • Incorrect Address: Orders not delivered due to wrong address or recipient unavailability.
  • Late Claims: Claims raised after 24 hours of delivery.
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Need Support?

We’re here to help!
For any refund-related queries or to submit a claim:

Email: support@mangomoj.com